Terms & Conditions

These Terms and Conditions govern the purchase of products through the Sofa O’Clock website. By placing an order, you confirm that you have read, understood, and accepted these Terms.

Privacy Policy

This Privacy Policy governs the processing of personal data carried out by SOFA OCLOCK SL, Tax ID B88840400, with registered office in Vigo (Spain), in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR), Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE).

1. Data controller

Identity: SOFA OCLOCK SL

Email: [email protected]

By accepting this Privacy Policy, the data subject authorises SOFA OCLOCK SL, as well as its group companies and affiliates, to process their personal data for the purposes described herein.

2. Data collected

This website does not collect personal information about the user unless the user provides it voluntarily. We collect data when the user:

  • Creates an account or registers on the website;
  • Places an order or requests a quotation;
  • Subscribes to the newsletter or promotional communications;
  • Contacts customer service;
  • Interacts with Sofa O’Clock’s official social media pages;
  • Participates in competitions, market research or promotions.

The data collected may include: first name, surname, address, email address, telephone number, date of birth, tax identification number, payment data and order history. Location data is processed only with express consent for the provision of services that depend on such information.

3. Purposes and legal basis for processing

The personal data collected is processed for the following purposes:

  • Performance of the sales contract: order processing, invoicing, delivery, returns management and after-sales service.
  • Compliance with legal obligations: tax, accounting and other obligations imposed by applicable law.
  • Sending commercial communications and newsletters: with the user’s express consent, which may be withdrawn at any time.
  • Website improvement and experience personalisation: statistical and aggregated processing without identifying the user.
  • Management of competitions, promotions and market research: through the user’s voluntary participation.
  • Use of publicly available social media content: where the user has explicitly mentioned or associated Sofa O’Clock, its brands, products or services by means of a tag or hashtag.

4. Recipients of the data

Personal data is not sold, rented or transferred to third parties for commercial purposes. It may be disclosed to:

  • SOFA OCLOCK SL group companies, for logistics, storage and dispatch purposes;
  • Subcontracted service providers (carriers, payment platforms, cloud and hosting services, marketing tools and customer support), always subject to contractual guarantees of confidentiality and GDPR compliance;
  • Competent public authorities, where required by law or court order.

Some service providers may be located outside the European Economic Area. In such cases, SOFA OCLOCK SL ensures that appropriate safeguards are in place, including standard contractual clauses approved by the European Commission or adequacy decisions.

5. Retention period

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected and to comply with any applicable legal obligations. As a general rule, data relating to commercial relationships is retained for a maximum period of 10 years after the last purchase, for tax, accounting and potential claims purposes.

6. Your rights

Under the GDPR and the LOPDGDD, the data subject has the following rights:

  • Right of access: obtain confirmation of which data is being processed.
  • Right to rectification: request the correction of inaccurate or incomplete data.
  • Right to erasure: request deletion of data when it is no longer necessary.
  • Right to restriction of processing: request that processing be restricted in certain circumstances.
  • Right to data portability: receive your data in a structured, machine-readable format.
  • Right to object: object to the processing of your data for certain purposes.
  • Right not to be subject to automated individual decision-making: including profiling, except in the cases provided for by law.
  • Right to withdraw consent: at any time, without affecting the lawfulness of processing carried out before withdrawal.

These rights may be exercised free of charge by sending a written request to [email protected], accompanied by a copy of an identification document.

7. Right to lodge a complaint

The data subject has the right to lodge a complaint with the competent supervisory authority:

  • Spain (lead authority): Agencia Española de Protección de Datos (AEPD) — www.aepd.es
  • Portugal: Comissão Nacional de Proteção de Dados (CNPD) — www.cnpd.pt
  • France: Commission Nationale de l’Informatique et des Libertés (CNIL) — www.cnil.fr
  • Italy: Garante per la protezione dei dati personali — www.garanteprivacy.it
  • Germany: Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI) — www.bfdi.bund.de

8. Protection of your information

SOFA OCLOCK SL adopts appropriate technical and organisational measures to ensure the security of personal data and to prevent its alteration, loss, unauthorised processing or access, taking into account the state of the art, implementation costs and the nature, scope, context and purposes of processing, in accordance with Article 32 of the GDPR.

Notwithstanding the above, no method of electronic transmission or storage is 100% secure. Users are advised not to include sensitive personal data, credit card numbers or access credentials in email communications.

9. Minors

SOFA OCLOCK SL does not intentionally collect personal data from children under 14 years of age. Parents or legal guardians should supervise the use of the website by minors in their care. If the inadvertent collection of a minor’s data is detected, such data will be deleted without delay.

10. Cookies

The website uses cookies and similar technologies for functionality, statistical analysis, personalisation and marketing purposes. For detailed information about the cookies used, legal basis, purposes and configuration options, please refer to the Cookie Policy available on the website.

11. Links to third-party websites

The website may contain links to websites operated by third parties, which have their own independent privacy policies. SOFA OCLOCK SL assumes no responsibility for the content or privacy practices of such websites. Users are advised to read the relevant policies carefully before submitting any information.

12. Changes to the Privacy Policy

SOFA OCLOCK SL reserves the right to update this Privacy Policy periodically. Any changes will be published on the website and, where materially relevant, communicated through the contact channels provided by the user.

13. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights:

Email: [email protected]

Postal address: SOFA OCLOCK SL, Av. Gran Via 13 – 36204 VIGO, SPAIN

Visitor comments may be checked through an automated spam detection service.

Refund and Returns Policy

Your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to help.

These terms apply to all sales made through the SOFA OCLOCK SL (Sofa O’Clock) website to end consumers and are governed by Royal Legislative Decree 1/2007 of 16 November (Consolidated Text of the General Law for the Protection of Consumers and Users) and Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

1.Right of withdrawal

The customer has 14 calendar days from the date on which they physically receive the product (or the last product, in the case of orders containing multiple items) to exercise the right of withdrawal without having to provide any reason and without penalty, without prejudice to the costs set out in sections 3 and 4 below.

To exercise this right, the customer must communicate their decision to Sofa O’Clock by means of an unequivocal statement using one of the following channels:

Email to [email protected].

Customer Area on the website www.sofaoclock.com

2.Exclusions from the right of withdrawal

Under Article 103 of Royal Legislative Decree 1/2007 and Article 16 of Directive 2011/83/EU, the right of withdrawal does NOT apply, in particular, to:

Products liable to deteriorate or expire rapidly.

Products made according to the customer’s specifications or clearly personalised (for example, sofas or furniture with custom fabric, colour, dimensions or configuration);

Products which, after delivery and by their nature, have become inseparably mixed with other goods;

Products which, for reasons of hygiene or health protection (in particular mattresses, pillows and personal rest products), have been unsealed, unpacked or used after delivery;

3.Condition of the product

For a return to be accepted without deductions, the item must meet all of the following conditions:

Show no signs of dirt, stains, odours, scratches, signs of use or damage of any kind.

Be in perfect condition;

Be complete, including all accessories, manuals, fittings, screws and all other components supplied;

Be returned in the original packaging, properly packed and protected to ensure its integrity during return transport;

3.1. Reduction in value due to improper use or damage

Under Article 108(3) of Royal Legislative Decree 1/2007 and Article 14(2) of Directive 2011/83/EU, the customer is responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Sofa O’Clock expressly reserves the right to apply a proportional reduction to the amount to be refunded, which may amount to up to 100% of the product price, in the following cases:

  • Product showing clear signs of use, dirt, stains, odours (including tobacco or pets) or dust deposits;
  • Product with scratches, marks, deformation, torn seams or any other damage caused by the customer during use;
  • Product returned without its original packaging required to ensure safe return transport;
  • Product damaged during return transport due to inadequate packaging by the customer;
  • Incomplete product, with missing components, accessories, fittings or screws;
  • Product assembled or partially assembled when originally supplied unassembled.

The reduction in value is assessed by Sofa O’Clock’s technical team after the product has been received at our facilities and is communicated to the customer in writing, together with the duly justified final refund amount.

4. Return costs

Under Article 108(1) of Royal Legislative Decree 1/2007 and Article 14(1) of Directive 2011/83/EU, in the case of returns resulting from the exercise of the right of withdrawal (change of mind), the customer shall bear the direct cost of returning the products in full.

Important: As Sofa O’Clock mainly sells large-volume furniture (sofas, beds, dining tables and storage furniture), return costs can be significantly high. These costs are calculated based on volume, weight, number of packages and address.

The return cost will be deducted from the amount to be refunded.

4.1. Special charges for bulky products

Certain products, due to their specific bulky characteristics, may be subject to special return charges that are higher than the standard shipping rate. Bulky products include, among others:

  • Sofas with 2 or more seats, corner sofas and modular sofas;
  • Double, queen-size and king-size beds, including frame and headboard;
  • Mattresses;
  • Extendable dining tables or tables with tops longer than 180 cm;
  • Storage furniture, wardrobes and shelving units;
  • Products requiring specialised transport, restricted access or additional labour.

These special charges are calculated on a case-by-case basis and communicated to the customer before collection is confirmed, allowing the customer to decide whether or not to proceed with the return. The following will be deducted from the final amount to be refunded:

  • Direct collection and return costs;
  • Any applicable special charges for bulky products;
  • Any reduction in value due to improper use or damage, in accordance with section 3.1.

5. Return process

  • Request: The customer initiates the request through the Customer Area or by email to [email protected], indicating the order number and the item(s) to be returned. Photos of all items/components that make up the products, as well as of the original boxes, must be provided.
  • Approval: Sofa O’Clock reviews the request within a maximum of 3 business days and informs the customer of the estimated collection cost, any applicable special charges, the packing process and the required documentation.
  • Preparation: The customer is responsible for packing the product(s) in the original packaging, properly protected for return transport.
  • Collection: Collection is arranged by a carrier designated by Sofa O’Clock on a date agreed with the customer. Collection by a carrier chosen by the customer requires prior authorisation.
  • Inspection: Once received at our facilities, the product is inspected by the technical team within up to 5 business days. Sofa O’Clock informs the customer of the inspection result and the final refund amount.

6. Refund

Once it has been confirmed that the product meets the established conditions, the refund is processed within a maximum of 14 calendar days from the date on which the product is received at our facilities.

Under Article 108(4) of Royal Legislative Decree 1/2007, Sofa O’Clock reserves the right to withhold the refund until the returned product(s) have been received or until the customer provides proof of dispatch, whichever occurs first.

The refund will be made using the same payment method used for the purchase, unless expressly agreed otherwise, and at no additional cost to the customer. The time for the funds to become available in the account may vary depending on the payment method:

  • Debit card: up to 72 hours.
  • Credit card: up to the end of the billing month.
  • PayPal: between 6 and 10 days.
  • Bank transfer: up to 10 days, after the IBAN has been sent by email.
  • Bizum / MB WAY / local methods: between 3 and 10 days, depending on the operator.

7. Defective products, non-conformity or transport damage

These terms apply exclusively to returns resulting from the exercise of the right of withdrawal (change of mind).

In the case of products delivered with defects, transport damage or products that do not conform to the order, the legal guarantee of conformity provided for in Royal Legislative Decree 1/2007 applies, with a minimum duration of 2 years from the date of delivery, together with the specific rules described in the Warranty section of this document.

In these cases, all costs associated with the return, repair or replacement of the product are borne in full by Sofa O’Clock. The customer must report the issue within 5 business days after delivery by emailing [email protected] and attaching photographs of the product and its packaging.

Cookie Policy

The purpose of this Cookie Policy is to explain how SOFA OCLOCK SL. (hereinafter referred to as “Sofa O´clock”) uses cookies and similar technologies on its website. We recommend that you read this policy to understand what cookies are, what they are used for and how you can manage your preferences.

What Are Cookies?

Cookies are small text files that a website stores on the computer, mobile phone, tablet or other device used to browse the Internet.

These files make it possible, for example, to remember your preferences, keep products in your shopping cart, improve the functioning of the website and understand how visitors use its different pages.

Some cookies are deleted when you close your browser. Others remain stored for a defined period or until they are deleted by the user.

Why do we use cookies?

SOFA OCLOCK SL. uses cookies to:

  • ensure the website functions correctly;
  • keep the contents of your shopping cart;
  • remember your preferences, such as language or country;
  • facilitate the purchasing process;
  • analyse the performance and use of the website;
  • identify errors and improve the browsing experience;
  • provide more relevant content and communications, where you have given your consent;
  • measure the performance of our marketing campaigns.

What types of cookies do we use?

Strictly necessary cookies

These cookies are essential for the operation of the website and for providing the services requested by the user.

They may be used to:

  • save products in the shopping cart;
  • enable login;
  • process payments;
  • ensure website security;
  • remember your cookie choices;
  • enable forms to be completed and submitted.

These cookies cannot be disabled through our preference manager, as the website may not function correctly without them.

Preference and personalisation cookies

They allow us to remember certain choices, such as language, country, currency or other browsing preferences.

These cookies help us provide a more personalised experience tailored to your choices.

They are only used where you have given your consent.

Analytics and performance cookies

They help us understand how the website is used, including:

  • which pages are visited most frequently;
  • how long users remain on the website;
  • how users navigate between different pages;
  • whether users encounter error messages;
  • which features could be improved.

The information collected is used to analyse the website’s performance and improve the user experience.

These cookies are only used with your consent.

Advertising and marketing cookies

These cookies may be used to display more relevant advertisements, limit the number of times you see a particular advertisement and measure the performance of advertising campaigns.

They may also allow SOFA OCLOCK SL. or its partners to identify that you have visited our website and subsequently show you content related to our products on other websites, search engines or social media platforms.

These cookies are only used where you have given your consent.

External content and social media cookies

Some pages may include videos, maps, social media posts or other content provided by external platforms.

When this content is activated, the relevant providers may place cookies on your device and collect information about your interaction with those services. The use of these cookies depends on your consent and is also subject to the privacy and cookie policies of the relevant providers.

Cookie Consent

When you first visit our website, you will be presented with a cookie banner. You may accept all cookies, reject non-essential cookies, or customise your preferences. You can change your consent at any time via the ‘Cookie Settings’ link in the footer.

First-party and third-party cookies

Cookies may be:

First-party cookies: are set and managed directly by SOFA OCLOCK SL.

Third-party cookies: are set and managed by other entities, such as analytics, payment, advertising, social media or external content service providers.

SOFA OCLOCK SL. does not directly control how these third parties process data collected through their own cookies. We therefore recommend that you consult each provider’s privacy and cookie policies.

Session cookies and persistent cookies

Depending on how long they remain stored, cookies may be:

Session cookies: are temporary and are normally deleted when you close your browser.

Persistent cookies: remain stored on the device for a defined period or until they are manually deleted. The retention period depends on the purpose of each cookie

List of cookies used

The up-to-date list of cookies used on the website, including their name, provider, purpose, category and duration, is available under the “Manage cookies” option. This information may be updated whenever tools are added, removed or changed on the website.

How can you manage your preferences?

On your first visit to the website, you will be shown a notice allowing you to:

  • accept all cookies;
  • reject non-essential cookies;
  • choose individually which categories you wish to allow.

Rejecting non-essential cookies does not prevent you from using the website’s basic features. However, some personalisation, analytics, advertising or external content features may become unavailable.

You can change or withdraw your consent at any time through the “Manage cookies” option available on the website.

Withdrawal of consent does not affect the lawfulness of any use carried out before that change.

How to manage cookies through your browser

You can also restrict, block or delete cookies through your browser settings.

The procedure varies depending on the browser you use. Please refer to the relevant help or privacy section, including for the following browsers:

  • Google Chrome;
  • Microsoft Edge;
  • Mozilla Firefox;
  • Safari;
  • Opera.

If you block all cookies, including strictly necessary cookies, some areas or features of the website may not function correctly.

Processing of personal data

Where information collected through cookies can directly or indirectly identify an individual, it will be treated as personal data.

Such processing will be carried out in accordance with applicable data protection legislation and our Privacy Policy.

Changes to the Cookie Policy

SOFA OCLOCK SL. may update this Cookie Policy whenever there are legal, technical or service-related changes affecting the website.

The latest version will always be available on this page, together with the relevant date of update.

Contact details

The entity responsible for the use of cookies and the processing of data related to the website is:

SOFA OCLOCK SL.

Address: Av. Gran Via 13 – 36204 VIGO, ESPAÑA

Tax ID: B88840400

Email: [email protected]

For any questions regarding this Cookie Policy or the use of your personal data, you may contact us at the email address indicated above.