FAQ

Delivery times vary depending on the product, stock availability, and delivery address. You can view the estimated delivery time on each product page before completing your purchase. Once your order has been dispatched, you will receive a confirmation with all the information needed to track your delivery.

Assembly requirements vary from product to product. Many of our items arrive ready to use, while others are delivered flat-packed to make transport easier and ensure the product arrives in perfect condition. Whenever assembly is required, the product includes clear instructions and all the necessary accessories. You can find this information, along with the technical specifications, on each product page before placing your order.

Many of our products are available in multiple fabrics and colours. Where customisation is available, you will find the options directly on the product page. If you need help choosing, our team is happy to assist.

Most sofas are delivered partially assembled and require minimal setup.

Product photos on a white background are taken under calibrated neutral lighting. They are, therefore, the most reliable reference for appreciating the true colour of the product.

Lifestyle photos, on the other hand, may look different from the white-background image, because colour is always perceived in relation to the surrounding light. Depending on the type of lighting and its tone, the same finish can appear warmer, lighter, darker, or slightly yellowish.

In short, colour perception can vary according to the lighting under which the product is photographed or viewed. To get the most accurate sense of the tone, we recommend using the white-background image as your reference.

You may return any item within 14 days of delivery, provided it is in its original condition and packaging. To initiate a return, please contact our customer service team with your order number.

We accept a variety of secure payment methods, including major credit and debit cards and other local payment options available at checkout.

Absolutely. Our website uses SSL encryption and all payment processing complies with PCI DSS standards to keep your data safe.

Yes. As soon as your order has been dispatched, you will receive an email with the information required to track the delivery.