Privacy Policy

This Privacy Policy governs the processing of personal data carried out by SOFA OCLOCK SL, Tax ID B88840400, with registered office in Vigo (Spain), in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR), Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE).

1. Data controller

Identity: SOFA OCLOCK SL

Email: [email protected]

By accepting this Privacy Policy, the data subject authorises SOFA OCLOCK SL, as well as its group companies and affiliates, to process their personal data for the purposes described herein.

2. Data collected

This website does not collect personal information about the user unless the user provides it voluntarily. We collect data when the user:

  • Creates an account or registers on the website;
  • Places an order or requests a quotation;
  • Subscribes to the newsletter or promotional communications;
  • Contacts customer service;
  • Interacts with Sofa O’Clock’s official social media pages;
  • Participates in competitions, market research or promotions.

The data collected may include: first name, surname, address, email address, telephone number, date of birth, tax identification number, payment data and order history. Location data is processed only with express consent for the provision of services that depend on such information.

3. Purposes and legal basis for processing

The personal data collected is processed for the following purposes:

  • Performance of the sales contract: order processing, invoicing, delivery, returns management and after-sales service.
  • Compliance with legal obligations: tax, accounting and other obligations imposed by applicable law.
  • Sending commercial communications and newsletters: with the user’s express consent, which may be withdrawn at any time.
  • Website improvement and experience personalisation: statistical and aggregated processing without identifying the user.
  • Management of competitions, promotions and market research: through the user’s voluntary participation.
  • Use of publicly available social media content: where the user has explicitly mentioned or associated Sofa O’Clock, its brands, products or services by means of a tag or hashtag.

4. Recipients of the data

Personal data is not sold, rented or transferred to third parties for commercial purposes. It may be disclosed to:

  • SOFA OCLOCK SL group companies, for logistics, storage and dispatch purposes;
  • Subcontracted service providers (carriers, payment platforms, cloud and hosting services, marketing tools and customer support), always subject to contractual guarantees of confidentiality and GDPR compliance;
  • Competent public authorities, where required by law or court order.

Some service providers may be located outside the European Economic Area. In such cases, SOFA OCLOCK SL ensures that appropriate safeguards are in place, including standard contractual clauses approved by the European Commission or adequacy decisions.

5. Retention period

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected and to comply with any applicable legal obligations. As a general rule, data relating to commercial relationships is retained for a maximum period of 10 years after the last purchase, for tax, accounting and potential claims purposes.

6. Your rights

Under the GDPR and the LOPDGDD, the data subject has the following rights:

  • Right of access: obtain confirmation of which data is being processed.
  • Right to rectification: request the correction of inaccurate or incomplete data.
  • Right to erasure: request deletion of data when it is no longer necessary.
  • Right to restriction of processing: request that processing be restricted in certain circumstances.
  • Right to data portability: receive your data in a structured, machine-readable format.
  • Right to object: object to the processing of your data for certain purposes.
  • Right not to be subject to automated individual decision-making: including profiling, except in the cases provided for by law.
  • Right to withdraw consent: at any time, without affecting the lawfulness of processing carried out before withdrawal.

These rights may be exercised free of charge by sending a written request to [email protected], accompanied by a copy of an identification document.

7. Right to lodge a complaint

The data subject has the right to lodge a complaint with the competent supervisory authority:

  • Spain (lead authority): Agencia Española de Protección de Datos (AEPD) — www.aepd.es
  • Portugal: Comissão Nacional de Proteção de Dados (CNPD) — www.cnpd.pt
  • France: Commission Nationale de l’Informatique et des Libertés (CNIL) — www.cnil.fr
  • Italy: Garante per la protezione dei dati personali — www.garanteprivacy.it
  • Germany: Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI) — www.bfdi.bund.de

8. Protection of your information

SOFA OCLOCK SL adopts appropriate technical and organisational measures to ensure the security of personal data and to prevent its alteration, loss, unauthorised processing or access, taking into account the state of the art, implementation costs and the nature, scope, context and purposes of processing, in accordance with Article 32 of the GDPR.

Notwithstanding the above, no method of electronic transmission or storage is 100% secure. Users are advised not to include sensitive personal data, credit card numbers or access credentials in email communications.

9. Minors

SOFA OCLOCK SL does not intentionally collect personal data from children under 14 years of age. Parents or legal guardians should supervise the use of the website by minors in their care. If the inadvertent collection of a minor’s data is detected, such data will be deleted without delay.

10. Cookies

The website uses cookies and similar technologies for functionality, statistical analysis, personalisation and marketing purposes. For detailed information about the cookies used, legal basis, purposes and configuration options, please refer to the Cookie Policy available on the website.

11. Links to third-party websites

The website may contain links to websites operated by third parties, which have their own independent privacy policies. SOFA OCLOCK SL assumes no responsibility for the content or privacy practices of such websites. Users are advised to read the relevant policies carefully before submitting any information.

12. Changes to the Privacy Policy

SOFA OCLOCK SL reserves the right to update this Privacy Policy periodically. Any changes will be published on the website and, where materially relevant, communicated through the contact channels provided by the user.

13. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights:

Email: [email protected]

Postal address: SOFA OCLOCK SL, Av. Gran Via 13 – 36204 VIGO, SPAIN

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